Frequently Asked Questions

Send an email to javawhale@gmail.com or fill out the form on the Contact page (javascript:void(0))to request an item. It will be set aside for you, until a convenient pickup or delivery can be arranged. All shipping costs are extra.

Payment details are arranged by emailafter an order is confirmed. Accepted payment methods are interac e-transfer, cash, or credit through a point of sale device. At this time, it is not possible to pay through the website.

Due to limited availability of unique recycled fabrics and materials, it won't be possible to perfectly replicate a sold product. However, a similar comission (javascript:void(0))can be requested.

Prices are set based on difficulty and material costs, so a custom commission will typically be similar in price to a comparable ready-made product.

Yes, an item can be sent to you through Canada Post.(https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1) All incurred shipping costs and related fees are extra, and are calculated on a per-item basis. International shipping is not available